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My boyfriend purchased a diamond necklace for my birthday. He bought it early and gave it to me on birthday. When I tried it, the necklace was too tight and I wanted to exchange it. I explained to the customer representative that my neck is chubbier and I wanted to exchange it for something else that actually fit me. I was a few days after the return policy and she said if I had called one day earlier I would've been able to but since I was late I would have to pay 20% restocking fee. I think it's ridiculous that people spend so much money on this site and this is their customer service. Til this day I have an expensive diamond necklace that's sitting in my drawer that I can never wear.
Tip for consumers:
Buy somewhere else who has more compassion for their customers that offer an exchange policy without a 20% restocking fee. I literally would've had to pay for being big and something not fitting me.
Products used:
Nothing because I'm a bigger girl and the necklace couldn't fit around my neck
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I purchased a blue nile wedding band and everything went well until a few weeks in when it got...
Thank you for leaving an honest review. We are sorry your experience wasn't what you expected. We have a 30 day return policy that we must honor across the board. We are sorry for the inconvenience and thank you in advance for your understanding. If you have any other questions please email service@bluenile.com.