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I got the wrong glasses and I haven't been able to get an exchange or refund from them. I ordered navy glasses and got lavender.
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I love the service but the coupons you offer aren't really straight forward. ( multi150)
The return policy is great. Just could not figure out how to ipdate the prescription.
Hi Marianela,
We are sorry to hear that the glasses didn’t meet your expectations. We’d be happy to process your return request.
We had sent you the link for returning your glasses on Sept. 18 during your chat session with our service representative. However, it appears that you did not fill it out. Our Returns Team has sent another link to the returns form for you to fill out and return your glasses.
If you require any assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site.
Our apologies, again, for any inconvenience.
Yours truly,
GlassesUSA