Maria P.

I tried to buy the basic service and of course they blocked that purchase from going through online so that you have to call them. Then the spin begins. No matter what you say, the horror stories and the fear they try to drive in to you begin, to buy the top line package is relentless. After 21 minutes of back and forth, of his unwillingness to just sell me the basic package, I was told "you might as well buy nothing and take your chances". That's what you get for trying to buy the only thing you can afford for yourself when your budget doesn't allow the top of the line program. Crystal clear what they care about. It's just the money they want. And not trying too help a customer feel any level of protection. We can't all afford Ferrari's. Sad your company doesn't see that, or worse, care! Found another provider; Zander, who frankly offered more coverage than your basic package, at a lower costs than your second tier package, or your and your parent company; Aura offering. Thank you for pushing me elsewhere.