marie b.

Fast and easy and affordable

On May 10th 2021, I purchased my ticket on line for July 2021. By May 12, I received and email from them that my connecting flight had changed to new flight that I would miss because I would still be in the air! Duh!
I contested the change and asked for them to not change it. I never received a confirmation granting my request, this was 5 weeks ago, so I asked for a refund, they said even though it was non-refundable, I could get a refund. Since today, I have complained to the Dept. of Transportation and the BBB for the poor service and lack of communication.
I got some news on TV stating that Barcelona, Spain has been locked down again due to their surge in Delta variant covid. That explains the difficulty, but I did not hear any truth from them about anything. They keep saying I will get an email. It will take up to 18 weeks to get my refund. Not to mention the hours I have spent waiting on hold to get through to them and the "scheduled call back"- they call back when I am sleeping to be within the law of a call back. I have never dealt with Justfly or Iberia Airlines and I will never again. Air France and Asaptickets.com are excellent! I have been to France 7 times!