I purchased a pair of boots from the Vince Camuto website, but they were too big, so I needed to exchange/return them. Vince Camuto does not offer return shipping labels. You know, the labels every other merchant offers, and then they deduct about $12.95 (for the size of a boot box) from the refund. I had to pay $35.00 to ship the boots back to VC. I don't expect free shipping for returns (though, many merchants offer this), but to not offer return shipping at a reasonable cost is unheard of these days. I will never order from Vince Camuto again.