Did send in some pressed powder palettes and bottled foundation. I was tolde they could only give me a bonus since the product arrived but in bad condition because my packaging wasn't good. Wasn't so impressed but they emailed me with a thorough explanation and screenshot of the package. I give them the benefit of doubt
HI Marie- Thanks for being so understanding. I'm glad that our Customer Service team was able to successfully communicate why we had to give an offer less than you expected. Makeup is a bit of a tricky thing to pack- if not done correctly, pressed powder and glass bottles/jars will arrive damaged. I'm sure the next time around, you'll be able to pack your makeup like a pro!
Very pleased with NJ services. Super first and reliable. And they're very good in communicating the where about of your package. I would recommend them.
HI Marie- Thanks for being so understanding. I'm glad that our Customer Service team was able to successfully communicate why we had to give an offer less than you expected. Makeup is a bit of a tricky thing to pack- if not done correctly, pressed powder and glass bottles/jars will arrive damaged. I'm sure the next time around, you'll be able to pack your makeup like a pro!