Marina M.

WARNING - SCAM!

Bought Acer Aspire R7-371T AC Adapter - that also came in as generic charger, which I didn't mind, but it stopped working two month later. Send the charger back, describing the fault and received a reply that it was tested in the store and 100 % working. After trying to resolve the matter and not receiving even a reply from the store I am currently have no charger, no refund, and no reply to the complaint letter either.
Gave the guys enough opportunities, now left it in the hands of ACCC and Consumer Affairs.

Below is response from the owner against my original review on google under the store name:

"Response from the owner4 months ago
If we have found problem with your charger we would have replaced it for you, we have 1.5 to 2% failure rate within 12month some are the result of misuse. We look after all of our clients to the best we can and happy to see what went wrong with yours. I can't find your name in our system, what is your order number?"

My reply to them:

My Order Number is *******, and it is very strange that you don't "seem to have any correspondence. Unfortunately it does not let me upload any images otherwise I would be able to show the e-mail trace I have, but I am happy to provide the details to anyone on request.

I also have ACCC case number if required.

The above comments were left on the 18/09/2017.

Today is 20/09/2017 - so still no reply to any of my e-mails from the owners as well no refund or replacement product. Very strange since the owners obviously keep replying to most recent reviews from other customers...

26/09/2017 - still nothing.

24/10/2017 - just to give an update. Tried everything with this guys, asked even if they can return my faulty product for it to be assessed with the Tribunal for legally binding determination (independent services to establish if the product is working or not). They obviously ignored that request as well.

So in my opinion they just re-sell same products that were returned by other customers and the only response you will get is the one I received below my post from the owners...

My suggestion to all the unfortunate people as myself is to ask the bank to do the "Charge back" - you will have more luck this way. If you can provide copies of your receipts, your attempts to resolve the matter and full ignorance from the store owners - you will get your money back. It is lengthy process, but very straight forward and normally your bank will be very supportive in the whole process.

Hope it will help!

Hey guys giving everyone an update:

Today is 22/01/2018 - we have went through the bank and submitted full list of e-mails, POD, ACCC complaint details and received the funds back in November, so today I received that pleasant e-mail from the store:

"Laptop Plus. com.au
Dear XXXX
False declaration of unauthorised transaction, payment have been reversed by the bank on Nov 17, the matter to be referred to VIC police.

Your Order Id: *******"

So guess what - they had my order number all that time (and as you can see from the comment below to my post - the owner said they don't seem to have me on their records) - just fully ignored all my requests, and after all that time decided to threaten me with the police case.

Well what can I say - I have full list of supporting documents, e-mails and so on - so will be more than happy to provide this information to them.

Have a lovely day everyone and will keep you updated.

Hey Guys more news today 22/01/2018.

From: Laptop Plus-Management [mailto:*******@laptopplus.com.au]
Sent: Monday, 22 January 2018 12:28 PM

Subject: Fales Declaration
Hi XXX,
False declaration of unauthorised payment is a criminal offence and anyone making false declaration can be prosecuted.
We can see in your account that you purchase a product from us in June, returned the product in August.
You have mentioned in your RA request that the Adapter doesnt charge your battery, while your original Adapter works fine.
We have tested adapter, and found the adapter to be in a full working condition,
As we see this is a legitimate warranty issue (although no problems we found), we will not proceed with police report.
However remember that false declaration is a criminal offence.
Regards,
Massoud Esmaili
Adelaide Computer Superstore
308 Pulteney Street
Adelaide SA 5000
Phone: (08) 8359 2666
Fax: (08) 8359 2766
Website: www.acss.com.au

WHAT A JOKE! BTW THEY ARE REMOVING MY REVIEW FROM THE GOOGLE UNDER THEIR STORE NAME...