Have been a customer of spectrum for years and can't say that i have had a "great" experience yet. After waiting on hold for 35 minutes, the woman comes back and says she has to transfer me to another department because she can't figure out how to apply a promo code to my account... now have been on hold with the "right" department for 20 mins! What the $#*!! TERRIBLE SERVICE IF YOU CAN GO WITH VERIZON FIOS OR GOOGLE FIBER.