Marisa M.

Ordered 4 reusable masks and extra carbon filters four weeks ago (mid May). Website stated items available for shipment within 10 days. Received confirmation of order and nothing since. I have now demanded an immediate refund of my undelivered order back to my PayPal account and will pursue through PayPal and my Credit card company.

My only regret is that I did not research the company before I ordered. I had ordered masks from another company (also in California) and received them (on East Coast) within 10 days with shipping communication.

In searching for a contact number I found *******445 and *******469, both invalid numbers I tried calling several times; and an address at 237 Kearney St #9091, San Francisco, CA ******* that I can't verify. I found several email support addresses, but no responses (*******@bravenewlook.com, vip*******@bravenewlook.com,
*******@onlineshirtorders.com).

From my internet search of their services and products the company is a sham and a fraud. Products if and when delivered are defective and overpriced and only fit to be thrown away. I see only complaints from various sites, to which I am adding my own review. Additionally the Better Business Bureau (BBB) has the following notice "Brave New Look came to BBB's attention in November 2016. A review of complaints done in May 2019 state that consumers order items and do not receive them, in some cases when they receive the item, the item is defective. Complaints also state that consumers have difficulty receiving refunds. Brave New Look was notified in writing and asked to address the above concerns. BBB also requested the company explain their delivery process including estimated delivery times and shipping policies, as well as providing BBB with updated contact information. Brave New Look has not responded to our request."