Marjan M.

On 03/23/23 I signed up for auto pay for their auctions. I bid on & won 4 items believing they'll be paid for through Auto Pay. The following day, I noticed my items had not been paid for. I contacted SLC's customer service and was assured the auto pay for my items at the next assigned hour and no further action was required! However, 3 days later my winning items weren't pay for and my bids had "expired". I contacted the Customer Service number and spoke to Param who told me I'd have to bid on the items again and hope to have the highest bid to win the items again,

I then signed into "on line" chat to find out if ShopLV kept a record of the on line chats. CS representative Vishal said my account shows that I had called regarding my auto pay status on 03/24 and instructed me to email the item numbers and winning amount to their customer service email and as a "curtesy" they will honor my winning bids for the items IF they are still available!

I am absolutely certain that my winning bids expired because Shop LC wanted to get a higher bid for them.

Please beware if you spend time bidding and winning an auction. Chances are Shop LC will allow your bids to expire and have you bid on them again in order to sell it at a higher price. Such dishonest behavior.,