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Marjorie G.

Rochester, NY

Contributor Level

Total Points
80

1 Review by Marjorie

  • DHgate

4/17/24

This is my second review on this issue. I purchased this gown from DHGate for my granddaughters senior ball. 1st time i ever ordered from them and the last.The dress is beautiful pictured online. 1st thing, it arrived late. We opened it and it reeked of a chemical smell. She tried it on, the hip area was to tight, the back was loose, but she tired it closed, however the two ends did not match up (see pic) The dress was not the size we ordered. It has loose strings all over the dress, and the stitching is poorly done. I went back and forth in messages with the seller. I asked for half my money back so I can take it to a tailors to have it fixed, after going back and forth with her for days, she agreed to refund me only $60 but i only received $54. I took the dress to the tailors to have it fixed, the lady said it would cost more then what the dress is worth to fix it, I took it to another and he said he would not attempt to touch it. I sent a message to the seller and informed her, she told me ship it back to them. So I packaged it up and took it to the post office just to find out it would cost me more to ship it back than the refund she gave me of $54 dollars. Contacted the seller again. She said "sorry my friend, you agreed on the refund", I said yes $60, but you gave me $54 I told her I really need half of my money back or you pay for the shipping, she said she would give me $36 refund, but said I had to remove my review. I paid $160 for the dress. I told her when I get the refund I will take the review down. It's been a week and I got no refund and she's not responding to my messages.
And also when I had the dress at the tailors, I had them do the measurements of the dress, the hip size was a 47inch, we order a 51 inch in the hips. This dress is completely useless.
Please see the photos, I also sent a screen shot of the sellers message asking me to remove my review.

Tip for consumers:
They gave a 8 to 10 day arrival date, but then we got a message saying it will be late, we got it 16 days later

Products used:
None. The dress is to much of a mess and wrong size, have no use for it and it cost to much to have it fixed

Service
Value
Shipping
Quality

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