mark b.

I purchased an iPhone iCloud Activation Lock Removal code from this website for 21, the website advertises "Removes device from the previous owners iCloud account permanently."

Within a day i got a reply from them stating that I should contact the previous owner to get them to remove the iCloud lock or bring proof of purchase to an Apple Store and they could unblock it. If i had neither of these then i would have to purchase iCloud AutoRemoval Service for a further £30. When i contacted them to say this was unacceptable as i paid for an unlock service they said for the "initial fee" they provided with me with tools to unlock the phone (contact previous owner or bring receipt to apple store) and if i couldnt do either they would give it to me for a reduced price of £23. "As we've already incurred non-refundable checking charges ourselves, may we suggest finishing the process for just an extra £23.00, removing our profit margin entirely but leaving neither party out of pocket and you with hopefully an amicable resolution?"

This was completely unacceptable to me as contrary to what they believed then i would be left out of pocket as they were charging me much more for the service than was originally advertised. I checked their terms and conditions where it describes the service and it says "We offer pre-orders for unlocks - this is a service where you get placed on a mailing list in order to get notified about when an unlock and/or pricing changes are available for your network. It is NOT an unlock order. The unlock order will require an additional purchase, although we will deduct the amount you paid for the pre-order." So basically they advertise it on the website as an unlock service as when you put in your phone model and imei number you click a button that says "UNLOCK NOW" but when you purchase it it is actually a pre order and not an unlock order and a service to get placed on a mailing list. It also states that they will deduct the amount paid in the pre order from the additional purchase which should be the 21 taken off the £30 additional fee but thats not the case either.

They also stated that during the order process before completing the order it says £30 extra for autonomous service and if this did not show up on my order then to let them know and they will let their development team know. I was able to bring back up the order from my history and it did not state this extra charge. I took a screenshot of this and sent it back to them but they have since ignored every email i have sent them.

I also see that any review they reply to on this website if they haven't blocked the review then they state if you have a problem please contact them by email, which they dont respond to anyway.

I have refused to pay any extra as to me they have falsely advertised a service and from other reviews i have seen people have purchased this additional service for £30 only to be told that apple has it down as being stolen so the only way around this is the pay a further £50 (reduced from £99... very good of them) and still the service may not work.

I'm trying to be careful in how i phrase this review as I don't want them to block it, which they probably will anyway, but i would 100% avoid this website. Also they have a load of reviews on their website from ReeVoo however when i visit this site there are no reviews for this company.