I ordered a video card from them that worked perfectly but was too large to replace the computer cover. I wrote them an email and called them as soon as they opened for business at 10am CT. They had already read my email sent just before 10am CT, they then sent me the correct part free of charge and return shipping for the wrong part... no questions asked. Definitely will do business with this company again. Great people on the phone, no waiting, 5 star service. All this for a video card that cost less than $40! AMAZING!