Mark C.

You won't find the option to cancel on the mobile site, EVEN when you set your browser setting to the Desktop mode it doesn't show up - you have to click the Full site option on the Audible site for it to show up - isn't that pathetic? If this was verbal it would actually be against banking laws. We get training that you cannot have badger the customer to prevent them from cancelling, so it looks like Audible just intentionally designs inconvenience into the user interface to do this.

They turned my order into an auto-ship subscription, and when I go to the website to try to cancel it it WON'T WORK. I can't skip the next shipment either, the date does not change after I click on that button. And OF COURSE they don't respond to emails.

HOWEVER - click on the calendar and you can change the next ship date, so that's a tip for anyone that finds themselves in this situation. I will probably have to get a new card from my bank, this is how much of a dirtbag these guys are. Don't do business with them, obviously!