Mark H.

I purchased Bitdefender for Linux and once paid, the website made me an offer of 3 mobile licenses for €6. A good deal so I clicked yes.

5 minutes later I receive an email confirmation that Bitdefender had charged my card €7,839.48 (seven thousand eight hundred and thirty nine euros!).

I leapt into action and called Bitdefender support, who raised a ticket - that no-one has answered.
I then emailed support and got no response.
I then submitted a support webform (again, no response).
Finally I emailed again and got a response from a lady who told me that 'this was their mistake, and it would be rectified'. Sadly this needed management approval which took 24 hours.

The response from management was that the 7,839 would be credited back to my bank account on 2nd Oct, after 1 week! Then on the 2nd Oct I got an email telling me the incorrect repayment had been authorised for refund, and that this may take a further 5-7 days.

In the meantime, I am now £4,500 overdrawn on my bank account, paying overdraft penalties and overdraft interest charges, all at the same time as not being able to make any purchases, because my account is overdrawn.

So, Bitdefender may be a perfectly adequate and average anti-virus platform, but when they screw up, they
A) don't respond quickly,
B) don't bother to fix the problem quickly
C) leave you with the problem, even when it is their website that caused the problem.
D) when they finally do fix the problem, you are left with the costs that they caused.

Date of experience: 25 September 2023

Basically a scam site designed to get your money.

Full of incredibly beautiful (but completely fake) members and thier photoshopped IDs.

You will get masses of (expensive) attention but not one single contact.