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First time to buy through this service. The representative was excellent and very polite. But the system is set up to make more money. Even a tip service. And it is set up so it looks like he (the representative) did a poor job if you do not add a lot of money for his or her's tip. The additional benefits they want you to add. Are likely minimal, due to the "up too $1000". For an oversea's ticket that would ensure additional money will still be paid even after the $1000 credit.
Our brief searches were showing nearly the same price- maybe a $100 less. Once I submitted my phone/email on line- I instantly got a call. And I must say- I prefer talking to someone than doing it myself online. So I guess they made it easy. I say easy, but keeping us both on the phone for that long is not good for either of us. time is money (for them I'm sure).
In the end- Convenience and the Representative was pleasant to work with.
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We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback