Mark L.

Friends of mine bought a gift card to GrubHub while I was recovering from surgery at home. Twice I tried using the website and the gift card, and both times, I thought I had made an order, but 3 hours later, no food had arrived. In both cases, I used the GrubHub support chat to figure out what was going on. In both cases, the support person refused to acknowledge that I had even made an order. Eventually, it turns out that you have to use a credit card to order, even if you have a gift card. The order was for about $20, and the gif t card had $400 on it, so I don't understand GrubHub's logic for that. They need to clean up their interface. It is incredibly frustrating, and would not want someone that is not tech saavy to have to deal with that. It should take a minimal number of mouse clicks to order food. The whole point is to make it easy to order food.