Mark W.

I have made a few orders from Wayfair, and all have been a gross disappointment, both in quality of item, and customer service. This culminated in my last two orders (and this review) where, after two weeks of them being past due on the delivery date, without an update, I had to reach out to this useless outfit to discover the problem. Apparently, my account had a one cent balance on it, obviously caused by their inept payment processing, and this had resulted in them not fulfilling the delivery (but they had no problem still charging my card on the order date). After clearing the one cent from the balance, they processed the orders, but just about every item in both orders had to be cancelled because they were now out of stock. Just writing this review has me irate again at the utter incompetence and impossibly pathetic customer service.