Marlyn C.

I booked a hotel in Manila for 3 days, hoping that upon arrival from the airport I can readily rest and sleep, the airport shuttle driver brought me to the address of the hotel, we were wondering why the hotel is closed, no one to talk to, i even doubted if the driver brought me to the right place, and he himself is wondering where the hotel is, we drove around, it is midnight, we can't find much people to inquire to, finally we have seen at least 2 people in the street, they showed us the hotel, so we were right, the first hotel that we went to is the right hotel, but it is close.

The driver stayed too long with me, and he has another call for service, he said If I wanted to, he can get a taxi on the street for me or bring me to the hearest hotel, the nearest hotels are a bit costly, and most are fully booked due to easter holidays.

Being a solo traveler, and was put in such horrifying situation is thw worst night mare i have ever seen, for safey purposes I just booked the nearest hotel who has vacancy at a skyrocketing price.

I could been informed by Agoda that I can't be book and accomodated on the said hotel due to its closure, but mind you, when I tried booking another on the same day, i found out that agoda is still booking that hotel.

I was able to talk to the operations manager of the hotel after the easter holidays, I told them that Agoda keeps booking their hotel eventhough it is closed for renovation.

Please avoid agoda, i have a booking confirmation number, have paid my booking in full, but they are fraudulent, they will give their contact details, phone number is answered by answering machine, you will be spending a lot to inquire about the mess they have done to me, spending overseas call from manila to UK, WHERE THEIR TRUNKLINE IS.

AGODA RUINED MY HOLIDAY, spent most of my time while on holiday, contacting them,

To the consumers, please avoid Agoda. I am going to write to Australian Fair trading to seek help to save other consumers of this website from being a victim of fraud.

BE VERY CAREFUL WITH AGODA