I have mailed five valuable watches to this company and have had similar responses or should I say no responces. I've contacted all the departments or agencies suggested. I have two further suggestions--a fraud detective told me I should notify the USPS as this involves MAIL FRAUD--Please lets all complain.My super duper idea is let us all contact Leslie Stahl from 60 minutes and see if she would be interested in a panel discussion. Marnie from Michigan