Mars D.

I paid my subscription and have used it for several months. But recently I found out that someone had encrypted my account and had requested for a sign-in link or password reset. And mind you this was from someone or computers or devices I don't own. There was one who was an "iPhone user" who requested to delete my account. And I chatted with customer service immediately, saying I was not the person who requested my own account to be deleted and I had no reason to make such a request because I use it for work. So then one csr said oh we've looked into this and it should be good. Days later my account was deleted. And I've talked to several CSR guys to look into it and have sent them screenshots as proof that I kept receiving such requests and proof of payment that I am the owner of the account and not the "person" who requested to delete my account. They would give your hopes high but nothing will done...nothing has been done. They didn't even process my refund because they said that they only processed the deletion of the account upon request. And I kept explaining that I was not the person who requested it...I demanded a refund because technically I have not used my subscription for this month because of what happened. But until now they have not processed it. They do poorly in resolving this kind of problem. I mean you won't feel safe anymore because they'll just believe anybody who has encrypted your account to delete it or to do something without further asking if it's the real owner or checking the IP address or something who requested it. Besides that, my upload and download were slow while using ExpressVPN. It kept saying that there's an update it but when you update it it's still the same.