Marshall D.

The best service out there.

Cleverbridge processes payments for Hidemyass. I have already written the HMA is being blocked by Netflix so I can't access US Netflix when I travel, which i do regularly.
I had an annual contract with HMA but wanted to cancel since it no longer works for me.
NOPE, can't cancel, can't get your money. You are basically left with contacting the credit card company, complaining of a fraudulent charge and getting a new credit card.
I am done with these companies.
If you buy a service and it no longer works you should be able to get your money back.
The companies should be embarrassed to provide poor service and if they can't fix the problem then refund your money.
Bad

Once again I am confronted by a bad service that won't allow you to cancel your subscription online.
I travel a lot for my work but have a permanent address in the US. I pay for Netflix. However when you travel you can't access Netflix locally and so I have used Hidemyass as a VPN to access the US servers to watch Netflix.
Now Netflix has blocked HMA and other VPN's so I no longer need this VPN. OK, I watch too much TV anyway so I am probably better off
However, I want a refund from HMA for the unused portion of my annual contract - around 50$.
Nope, they will not refund my money even though I no longer use their service.
I am sick and tired of having to deal through emails with delays to get service.
Never again.
HMA says they use a third party, Cleverbridge, for payment processing so they cannot refund my money. Not so cleverbridge says the same thing. Again, I am paying for a service I am not getting.
Bad service, bad companies, no suppport.
Bye

I am very displeased with Myus. I live in Europe and had enormous problems getting an apartment and credit cards for my daughter who will be attending University in the US for the first time and has no credit history. I finally succeeded and had the bank documents sent to Myus. They lost/discarded all the documents, on 2 separate occasions, and refused to apologise for their mistakes. When I asked for a refund for the shipping costs (I combined the letters with other items), they refused saying any letters would not have changed the weight.

Also, their repacking service has really deteriorated in my opinion. Items, I order a lot from Amazon, are thrown into a box without sufficient attention to breakage. I have had several items broken upon arrival - luckily from Amazon where I could get them replaced easily.

Finally, you cannot cancel your account online. You must send an email. I sent an email and got back the response they are looking into it. What's there to look into? Cancel my account or better yet let me cancel my account. I used live chat and the operator said he could not cancel my account - he needed management approval. Fine, let me chat with your manager. Oh no, he is not available. Finally, I got the chat guy to cancel. Who ever heard of a service you cannot cancel yourself?

Never again with this company. I have other complaints but this is enough. I will only buy from companies that can ship directly to Switzerland -Amazon, Macy's Williams Sonoma. In my opinion you should not trust Myus, especially with important documents.

I have always loved shopping at Sears but living i Europe limits my selection of power tools because of voltage differences