Martina P.

I ordered a shirt as a Christmas present in November and as of mid Jan still haven't received it. B/R store customer service replies after 24 hours with a response, but instead of actually resolving the issue with a refund or sending a replacement shirt they respond with a question and the only way to reply to them is with a new customer service request. After 10 inquiries I'm still receiving the same few questions that have been answered multiple times. They have no plans to actually refund and I doubt they even have products they're actually selling