Martin L.

We took out a broadband contract with 3.
The broadband speed in the house is terrible.
We phoned 3 to terminate the contract. They told us we'd have to go into a shop to do it ( why? - because they're deliberately obstructive Rs holes.). We went into the shop at the white rose centre Leeds and were told very abruptly by the passive aggressive manager 'Shaf' that they couldn't cancel the contract without us giving the box back. Sky send out return packaging for this and i had thought 3 would do the same.
So we took the box into the shop in Trinity Shopping centre in Wakefield. The staff there had some people skills ( unlike Shaf) and were polite. We were told they could have sent us out some packaging to return the router in. So it seems Shaf was lying. Unsurprisingly. That guy shouldn't be let off his lead in public never mind 'run' a shop. He is a total tool.
3 are awful. We also got a sim contract with them and the roaming data drips rather than flows. If ( like me) you have been daft enough not to read and be put off by all their terrible reviews online, hopefully you're still in your 30 day money back window. If not, you've been shafted. If you are still in that window, don't listen to their bull, get out now before you're tied in.