Martin M.

Absolutely unscrupulous company. I owned one of their washing machines which came with a 10 year parts warranty. The end of July 2023 it broke down. On the 04/08/2023 an engineer called and replaced the motor advising that the board was also faulty, that he did not have one but would order it and hand the job over to another engineer as he was off on holidays. For weeks I heard nothing so called Hoover only to be advised that the part had been ordered but the job was never handed over to the other engineer. They advised that the part would take a while to get. I said I would wait. Suddenly I was advised to contact their resolutions department by customer services as they had been advised that no further repairs would be carried out on my machine. No reason or explanation was given. Resolutions said they still did not have the part and offered me a specific replacement machine but only in grey for €396 ( I would suspect that this was a discontinued model) I advised them that this was too expensive, bearing in mind that it would have only cost me €150 to have them repair my machine. In an effort to find a solution I suggested they might furnish me with a less expensive model. They greed this would be possible and that it would cost me €320. I was shocked as that machine is available for sale in Power City, an electrical goods retailer in Dublin for €349. I have tried everything including writing to their management in the UK but have been wasting my time as they are entrenched in their goal to resolve their warranty issue by selling me a machine at full retail cost. I believe that any solution should cost me no more than the €150 I would have had to pay if they honoured their warranty and repaired my machine. Horrible company to deal with. I would advise people not to take any warranty they offer as truthful. PS I have every relevant document, receipts, warranty, emails etc. STUFF HOOVER NEVER AGAIN. HAVE BOUGHT A NEW HOTPOINT MACHINE. NO HOOVER PRODUCTS WILL EVER DARKEN OUR DOORS. DECEITFUL COMPANY WITH NO MORALS

Horrible company to deal with. Untrue advertising of product. Attempts to side step its legal obligations and force you to deal with merchant. Worms and squirms out of its responsibility to refund following legitimate complaint. Finally when you don't go away they ignore you. I have reported them to consumer protection authorities and am about to take them to court. Stay miles away from these scammers. Also avoid Supertrendinuk the merchant who supplied the rotten item. They are past master scammers who illegally insist you pay shipping costs to return their rubbish with no guarantee they will refund your costs. To do this almost doubles the amount I paid for the garbage and is designed to put you off seeking refunds. Irish and EU authorities have been advised of there scam. With any luck Irish Customs will seize all their goods coming in with no EU Certification.