Martin M.

I had used them before and had been satisfied - but that subscription had expired when I changed computers. I decided to put the program on my newer computer. I went to their website, clicked on the "One PC for One Year" link, paid, and downloaded the program. 30 days later I got billed AGAIN. When I wrote to their customer service, I was told that in small print, somewhere in the agreement, I agreed to a monthly charge. WHAT? It says one PC/one year... I thought that was pretty self explanatory. Luckily I used Paypal for my transaction. Paypal initiated a dispute. They refused to even reply to Paypal, and it had to be escalated further. I uninstalled all their software and cancelled their access to Paypal. This is a garbage company that barely does anything, anyway. Much more content with my other service.