Martin O.

I ordered toilet safety rails for my wife who had a serious accident and paid extra for expedited 3-5 day delivery. She needs this for her independence. They shipped the wrong product by standard delivery; it took 3 weeks to arrive. I live less than 100 miles from their location. They refuse to ship the correct product until I return the wrong item. Using standard delivery in both directions it will be another month before my wife receives the safety rails. They are charging me $7.99 for the return. I will never use Collections again.