I placed an order in March 2016 to be shipped to Toronto, Ontario, Canada. It arrived at the Post Office requesting an additional (large) charge. When I emailed Lucky Vitamin they stated "no problem" just refuse it and have it sent back and they would issue a refund. I emailed after a time and they stated that they haven't received it. I checked with Canada Post and they had shipped it back on Mar. 21/16 and that it had been received at Lucky Vitamin's corporate warehouse in Mississauga, Ontario and it was signed for. When I contacted Lucky Vitamin they would not issue a refund! I'VE WAITED (3) MONTHS AND NO PRODUCT NOR NO REFUND! I'm out about $100.00 cdn.(WHICH IS A LOT OF MONEY WHEN YOU ARE ON DISABILITY). BEWARE OF DEALING WITH THESE SHYSTERS