Marty B.’s Reviews of Trip.com & more

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4/25/24

For a trip.com and Hilton. Went to my room to this hotel in Port st Lucie, the person next door had the TV very loud at 1:00am and I could not sleep. Went downstair attendant called the room, went back up still loud for 15 minutes so I asked for another room, none available so I said sorry I cannot sleep here, rembourse my 2 nights. But no, I reserved with a third party(Trip.com)…. Third party don't want to do anything, TRU by Hilton, don't care so never Hilton again and never trip.com or any third party again. Really you cannot sleep because of a very loud neighbor and they say we don't care. They prefer lose their name over $200 that's ok but by me not going to their hotel (Hilton) for the next 20 years they are losing a lot more. And trip.com for maybe what $30 will lose a lot more than that too.

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Service M. – Trip.com Rep 4/25/24

Dear Marty B,

Thank you for bringing this to our attention. We are genuinely sorry for the inconvenience. We would love to check your concern.

Please follow the below steps for further assistance.

1. Kindly provide us with your detailed concern, booking number, passenger/guest name, and reserved email during the booking at hotelbookingescalations@trip.com.
2. Please include a specific indicator in your email subject line: {Sitejabber}Thank you for your cooperation and understanding.

We look forward to your information.

Best regards,

Tony
Trip.com