Marva M.

I bought a pair of shoes,ESPECIALLY YOURS sent two different size width. After numerous calls with downright poor customer service which lead to escalation to their supervisors.
I returned the misfit and reordered another on the same date.After waiting a month for my refund they grossly falsely accused me of switching the size width and returning a misfit.They stated that is what they have in their notes and could not change it,that I switched the shoes width that I returned.
I have strong evidence that proof otherwise.What I have are exactly the same size width,so how then would I have switched? Of course they wanted to hold on to my money for the return,they finally agreed to give me back a portion of MY money.I sent them pictures of the evidence of the shoes indicating that I did not sent them back a misfit,because if I did I would have a misfit now which I do not.Even the supervisor that I last spoke with,stated that I would have had a misfit in my possession if I had switched,which I do not as is seen in pictures attached.
With all I had to go through from 12/5/22 - 1/31/23,I am totally through forever with Especially Yours.
They would not take responsibility for their own mishap but lied on the customer who had strong evidence to support the truth.
If I had switched the sizes as they had falsely accused, how then as in pictures attached would I have had a pair of shoes that are both the same size?.
Especially yours is truly awful to deal with.I have had nothing but sheer headaches,frustration,anger and long lengthy phones call just trying to purchase and get an item.
It is really not worth shopping with them.They are totally aghast!