Mary A.

I thought that HS was a nice higher-end company. However, I called in to place an order (Dec 4 - when I received the catalog). It sounded like a big loud party in the background. The person couldn't/didn't take any of my information down correctly (including my email & address) even after asking me several times. I was told the order would be delivered in 5-8 days. Because I felt so uncertain I called back and was told most of the information on my order was wrong and that it would take until after Christmas to get the order. I canceled and won't be ordering from them again. I hope they fix their systems & processes.