MaryAnn W.

I sent in to 2 frames, 3 months ago and to date have only received one as I was informed that their lab broke one of my frames and they needed the information related to where I bought them so they could order another pair. Keep in mind that no one from lensabl ever contacted me to inform me that this occurred, it was only from me reaching out to get an update as to why my frames were taking so long that I ever found out this happened. It has now been over 3 weeks and now I am at my wits end. They only allow you to communicate via email and I have asked for a refund repeatedly and no one is responding, the last response I got was some bs about checking to see when my frames would ship. To say I am furious would be an understatement. My total cost for both frames was over $1000 dollars. So now I am forced to dispute this charge with my credit card company. I WILL NEVER NEVER NEVER USE THIS COMPANY AGAIN.