I ordered Christmas cards on Dec. 2 with a paid request for one of their so-called "designers" to check the order first. Although they looked great on my computer (and the "designer" sent them to print saying the same thing in an email), the cards arrived much too dark with unrecognizable faces. After waiting 3 days for a return email, they are refusing to refund my money and offered only a 25% discount. It's much too late at this point for a reprint. At least when Shutterfly screws up, they will refund your money willingly. Don't ever use Tiny Prints. I'll dispute through my credit card company.