I love eShakti's custom fit because I am a very tall woman. I love how I can experiment with designing necklines, sleeves, and lengths, even though sometimes this results in disasters! Service has been superb, with orders delivered in the specified time frame. Every item I've received has been as promised: customized as I requested, correctly sized, and well-sewn. I did return one dress, because I had customized it very badly and it looked quite dowdy. It took a while to receive the refund, and they did deduct shipping, but I chalk that up to experience.
I am mystified that people have had bad experiences with eShakti and I'm really sorry to hear it, because all of my eShakti experiences have been exceptionally good.