Mary C.

I appreciate knowing Neimans' great traditional customer service stands behind this company now. Had bad experience with a popular competing preowned jewelry entity that has two r's and glad to have an alternative source that will appreciates my business.

I ordered two counter tops and order was duplicated due to their malfunction on website. They cancelled one and initiated a correction on the existing one. Order arrived with wrong counter top and an extra one already credited so I rejected the order. Danita acknowledged they had received the return and finally after months of never replacing the incorrect order agreed to credit the remaining $461 they owed me in refunds. They never credited it still! So I ended up having to spend hours gathering all the communications and provide them to my credit card company to dispute the charge. I will never deal with these incompetent idiots again! I'd give them no stars if it was an option. There should be a negative star rating for these folks.