MaryEllen E.

I am not completely satisfied with the effects of Dermaliv after using it for 15 days, beginning on the day I received it (June 25). I am furious to discover that my trial period ended Wednesday, July 8, and that a shipment went out to me on July 9. What kind "twenty-one day trial period" are we talking about – from the date of shipment? That hardly seems like enough time to see the effects of this cream on a person aged 71 who has taken care of her skin since age 40 with monthly visits to a esthetician and good products available only from her. I understand from discussing this with the phone representative today, July 10, that on the form I filled out to sign up that I was notified that the trial period would begin with the shipment date. Why was this information not reinforced in the email message and/or in the card that came in the box (no packing bubble wrap, just loose jars of cream and eye serum jostling around)? This is such poor business practice! I am returning the cream and, in good faith, I hope you will waive the $10/bottle "shipping and handling" (are you kidding me?) cost for returning the new shipment along with the almost empty cream jar.
What is particularly upsetting to me is to think that a person who is excited to try something touted as a near miracle and perhaps did not take good note of the short trial period (it took 8 days to reach me) should have to pay anything. My next conversation will be with the BBB. I hate to say it, but this is a scam which I will report to them as well as online.