I usually sell clothing locally and get a pretty good price for my clothes. I decided to choose Thred Up because I saw a YT video who recommended it. I ordered the 'clean out' box kit (which by the way is just a link to a printable label) and sent my things along. I was offered very little, compared to what I get locally, but I still thought I would take the credit and at least find something to purchase with my $10.00! As I started shopping, I used the sorter to specify type of clothing and my size. When I finally found something (very difficult to do when you only have $10.00 and $5.99 of that is shipping cost. I was trying to keep my cost down as much as possible). I found a pair of jeans in my size, and a blouse with minimum out of pocket. Never did I deviate from my own specific sorting of sizes and clothing choice. When the package arrived I was unpleasantly surprised,. The blouse did not fit at all. Ok I though I can return. But when I saw the jeans, they were a boys size 16, not women's at all. Of course, a sale item and not eligible for return. So disappointed, especially to think I could again have sold and shopped locally. Never again!
We apologize for any disappointment you've experienced when selling or shopping with thredUP, Mary. Our team strives to list items as accurately as possible and we are always here to help when things don't go according to plan. If you haven't already done so, we would invite you to reach out to our support team (thredup.com/contact) for assistance in this matter.