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Educator, small business owner, mom, and grandma.
Amateur photographer, movie reviewer, and avid fan of live music.
Cooking, eating out, movies, reading, travel
I am writing a 1st review about Savoy 16 in Savoy because I was shocked at how the staff were treating a customer. Tonight (June 9,2023 at about 7:20pm) a woman came out of the theater to make a complaint about the screen being so dark she couldn't see the movie and asked for her money to be refunded. I was walking up from behind her and overheard the conversation with the manager. It had caught my attention because the manager, who was facing me, was clearly agitated and being rude. I walked past, but waited on the periphery, because there were three employees (all clearly not happy) ganged up against the one woman. The manager was becoming more and more verbally aggressive (even through the woman was maintaining her composure), so I walked over to stand next to the woman, to provide moral support. Throughout the confrontation, the woman was direct, polite, and respectful. The staff were not. Ironically, they were accusing her of being rude, and threatened her with calling the police. I gave the woman my name and number in case she needed my testimony and suggested she telephone a higher level of management for resolution. I walked with her away from the staff, because I could see she was shaken. What a horrible example of customer service. The theater has lost more than one customer today.
My fiancé ordered a ring as a gift to me and had it shipped to my home. Turns out, JTV will only ship to the billing address. But the site doesn't say that. The order was placed and the money taken out of his account. They didn't send him a message to inform him or try and contact him- so we were shocked when only the box arrived. Now there will be another delay as the ring has to be shipped to my man- and then he will have to repackage it and ship it again to me. Make your policies clear when ordering. We will not be using this site again.
Products used:
Prasiolite gemstone, yellow gold ring
Mary I.'s review of JTV earned 4 Very Helpful votes
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Hello Mary, thank you for providing feedback to us. We sincerely apologize for your experience. We take the privacy and security of our customer’s personal information very seriously, and that is why we have these policies in place. We understand the importance of securing and protecting your information. We maintain safeguards to secure your personal information and to help protect the integrity and privacy of the personal information you provide. For example, when collecting credit card information, we offer secure-server transactions that encrypt your information in transit to thwart someone form intercepting and misusing it. This includes verifying the billing address and the shipping address match on the first order you place, new cards added to an account match, and new addresses are approved by your issuing bank. This helps prevent fraudulent orders from being processed. 100% Customer satisfaction is always our goal and we would love for you to give us another opportunity to exceed your expectations. Please provide an Order Number, Tracking Number or Phone Number associated with your account so that we can review it. You can contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you.