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Every time i purchase books from this website never get my full order. They do refund the amount of the book missing but never ask if you still want the order after realizing they dont have the book/books you ordered. Its really frustrating.
Everything ERICA said is right. Plus now SWAP.COM became cheap asses with shipping service too, about a year ago it was only UPS and you used to received your stuff 1 or 2 days after ordered. Now it takes forever for you to receive your package, and now they use ups just to drop the packages to USPS at your local post office(Really Disappointed). They shouldn't keep receiving boxes if they cant keep up. I too, getting tired of swap.com. They've become so greedy. Starting January they will start to charge $1.50 per item plus 25% of sales. I am not selling anything anymore due to the same thing(poor business practice) but I bought some stuff last week, and still waiting for. I use ebay now to sell my things. By the way. swap.com sells on ebay too!
Tip for consumers:
Buy, but I won't recommend to sell on swap.com.
Hi Mary!
Thank you for your candid review of Swap.com. We very much appreciate your feedback and I wanted to share some updates about the service. We currently have a new team working to enhance our acceptance criteria and ultimately, make the buying experience easier for you. I can understand your confusion around the NWT (new with tags) and LN (like new) rating. In the near future you can expect to see clearly defined descriptions and ratings. This will hopefully eliminate any confusion and make shopping easy. As for selling, while you are correct about our sellers fee of $1+ 20%, the only instance in which Swap.com will profit more than our seller is when the item is priced at $3 ($1.40/$1.60). In every other instance, the seller will net more than Swap.com. Which we love! An average customer box sent to Swap.com earns $150 in sales proceeds. I would urge you to give us another try. You can reach me personally at matt@swap.com to discuss how to make the most out of your box. I look forward to hearing from you!
Matt F.
Manager, Customer Experience
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Empty.
Tracking shows that my month-old orders haven't left Toledo. USPS still awaits them. I wonder if...
Quite sure they never had the book that was advertised and never intended to ship it to me....
Thank you for your review. Our shipping team and our customer service team so that we can notify customers if all items are not able to be shipped. We are sorry to this was not a working policy at the time you placed your order. We do hope that you will allow us another chance to be of service to you.