Be careful when you request for a preferred writer, because if the preferred writer does not write your essay Premier support team will never call you and they wont return your 20% back to you with you asking them back for it. Most of the male support team are nice, but a particular female is so rude and will never apologize for anything. I will post her name when I talk to her again.
Dear Mary,
Thank you for your feedback. We would like to bring your attention to the following part of our Policy: "A Writer may be selected by the Customer to work on the Order by indicating his/her ID number in the ‘Preferred Writer ID’ field on the Order form. In so doing, the Customer acknowledges that there is no 100% guarantee the specific Writer will be available to work on the Order. The Company reserves the right to assign the best available specialist in the Subject Area of the Order, if such a scenario occurs, matching Preferred Writer performance level. The cost of the Preferred Writer feature is nonrefundable and can only be funded back to the Customer’s Credit Balance."
We apologize for your experience. Your feedback is of great help to improve our service. We have been working on it and we believe that it has already been improved. We will always be glad to help you with your assignments and provide you with great service.
PremierEssay Representative