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Mary Kay G.

PA

Contributor Level

Total Points
80

1 Review by Mary Kay

  • Fresh Direct

4/28/23

Be aware that just by going on this website and signing up even before placing an order you will automatically be signed up for a subscription service! I went to the website on Tuesday, decided there was nothing I would like to order and went out of the website. The following day I saw a charge for over $67 on my credit card. I immediately called Fresh Direct *******663). They said they could not cancel "my" order as my order would be delivered in fewer than 5 days and they needed 5 days notice to cancel an order. I explained I never placed an order. They said their terms and conditions State that by signing up I was automatically going to receive an order. The order is to be delivered Sunday. I told them I'm not going to be home. They didn't care! Besides, I argued that if the order is supposed to be "fresh", how could they not cancel it? Unbelievable! DO NOT ORDER FROM THIS COMPANY! I am disputing the charge through my credit card.

Tip for consumers:
Terrible company

Products used:
None

Service
Value
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