Mary L.

April 4 I began Having a problem With a game I Play On Facebook
( Hogwarts Mystery) I No Longer Could watch the ad Videos To Get
Extra Energy & Daily Bonus. I reported The Problem To Support, and
For the next 11 days was In ContactAnd With Jam City DAILY. I was Told
By 3 different people That They would contact support and Fix the
Problem. And Never did It get fixed. After Telling them twice That I Played
On a Laptop I Was Told what To Do To Fix My Phone Play. I REMINDED
Them I Did NOT Play On a Phone Only To get one more Email...
Hello Mary,
Thanks for getting back to us! Sorry to hear that this issue with Video Ads
persists in your game. The availability of videos is dependent on variables
That Support does not control, however, we can let the team know your feelings
on the matter that you don't receive ads. If the developers notice a trend with
Our ad partners that players aren't seeing ads they will address the frequency.
Also, I've gone ahead and added 20 Energy to your game as a one-time compensation.
Please relaunch your game to see the changes.
Thank you so much for playing Harry Potter: Hogwarts Mystery. Have a magical day!
Beyond being Unhappy! I Totally Feel Like I Got The Runaround!