I wish I would have visited this site before downloading their software. You must talk to a rep before installing the software. Using remote access, she went to various areas of my mostly-new laptop (August 2013) and noted all the errors, etc. This went on for at least ten minutes. She then said, instead of paying $350 or more at a Staples or a Best Buy, they can refer me to one of their tech people to do a "tune-up." I didn't buy it. Beware. Stay away.