YOU WILL BE CHARGED JUST FOR SIGNING UP! They offer a "free" trial, however, if you don't have the information in order to get into your child's phone, THEY CHARGE YOU ANYWAY! Business hours are limited, and they treat you like you did something wrong.
Greetings Mary,
Our apologies that you spent valuable time and weren’t successful in the trial setting up your child’s phone. I’m certain that we can issue a refund if you contact me with your email. Our U.S.-based customer support team works hard to resolve all customer issues so would appreciate you sending us an email so we can look into this for you. Ruth.doering@teensafe.com