I purchased my transport about a month before the pickup date. There was zero communication between myself the company or the driver until less than 24 hours before pickup. If I called there was a 3-4 hour hold time and the customer service would often hang up on me. Also my vehicle showed up almost 3 weeks late and was in TERRIBLE condition. I ended up having to sell my car and never got a call from Alaska Car Transport telling me my vehicle arrived.