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TLDR: delayed verification due to very mediocre built-in picture scanning software
My friends all recommended me to use OffGamers, because they had the best rates, but they warned in advance of a long/delayed/frustrating verification process... I didn't think it would be that bad, so i gave it a shot.
I understand verifying the buyers' identity in case of fraud, but the built in software is complete trash. Why isn't there an option to upload photos, or a button to take the picture manually? Since the scanner automatically takes the picture, it comes out blurry or undesirable. Then due to security reasons, we cannot directly attach driver's licence to the email correspondence, which is understandable and good business practice, but further delays the verification procedure. But for a business catered towards gamers... I'm sure you know some transactions in game are time sensitive.
Fix your verification software or you're losing business to competitors.
Master C.'s review of OffGamers earned a Very Helpful vote
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Hi Master,
In regards to your order, due to the recent changes in security policies by the authorities and our interest to adhere to the anti-money laundering (AML) laws, this measure is in place to ensure compliance with the new requirements. AML regulations require companies to complete due-diligence procedures to ensure they are not aiding in money laundering activities or financial crimes. Verification is necessary so we can minimise fraud and also to prevent the creation and use of fraudulent accounts.
Our AML policies, procedures and internal controls are designed to ensure compliance with applicable regulatory and legislation framework and will be reviewed and updated on a regular basis to ensure appropriate policies, procedures and internal controls are in place to account for both changes in regulations and changes in our business.
We appreciate your patience and understanding on this matter.