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My customer id: b83bc440 I've a little fund in my account but whenever i try to withdraw that. Instantly it shows failed & then i contact support & they asked for verification. So i provided them with all the required information but still they are not allowing me to withdraw my fund. Even they charging fees without any reason like -$70 charge as inactivity fees! Seriously? What does inactivity fees mean? Even after that they are still not allowing me to withdraw. Whenever I message them, they just answer like " we will inform you whenever we have an update for you" what the hell is this? Please don't deposit your fund here in this scam wallet. They will surely stole your money. (I will change this review if they solve my problem & enable withdraw in my account)
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Hello, we understand your concerns and frustrations regarding the verification procedure you encountered while using the Freewallet cryptocurrency wallet service. Ensuring the security of users' funds is our utmost concern. As part of our commitment to safeguarding assets, some users undergo a verification procedure. This measure helps prevent unauthorized access and ensures compliance with international regulations, primarily anti-money laundering and illicit financial practices. Throughout the verification procedure, all funds remain securely untouched in the account. Upon reviewing your support ticket, we can see that our team is waiting for the requested details. Please reply to the last email and provide the details to complete the procedure.
Regarding fees, per our Terms and Conditions, a monthly fee of 30 USDT applies to accounts that remain inactive for 12 months.