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Mathilde S.

Contributor Level

Total Points
81

1 Review by Mathilde

  • Lattelier

6/6/23

Please guys! Do not buy anything from this store! Not only is the quality badddd even though it looks great on the website and photos, but I have been chasing for my refund for almost three months now.
The return address on their website is an address in the USA, which for me, would have been a very small return fee, so I did not care that it was up to me to pay that when I ordered.
However, when I told them I was sending my order back, they gave me an address in China. I sent that there and paid £25 in royal mail fee (i am based in the UK). I naturally asked for this to be refunded. I gave them the tracking number. This was done 21 March. Now Royal mail tracking stops when my item arrived in China on 31 March. The follow up is a Chinese website and I do not read Chinese so have no idea where this is.
Now they refuse to refund me and they said it is my responsibility to send this with tracked (which I did...) and that they will definitely not refund the outrageous shipping fee. So yeah, avoid if you don't want to have them do your head in.

Service
Value
Shipping
Returns
Quality

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