I paid for a paper. Support requested more money and writer requested more time. Both of which I obliged to. Writer didn't deliver, support refused to refund my money. Telling me that they can only refund 90% of the money cos they need to pay Writer. What I'm not understanding is what they're paying the Writer for. Not the first or second time they don't deliver but won't refund. Beware of this company. They're just a middle man. They subcontract writers and don't even check what the writers turn in or whether the writers even do the work you paid for
Dear Mat,
Please accept our sincere apologies for the situation that has happened with your order. Our main goal is to create a high-quality product and to provide an exemplary level of service. Based on the situation that has happened, we did not meet this goal. Your comments regarding the bad quality of the paper will be used for coaching and training purposes and we will do our best never to let the same situation happen again. We hope to hear from you soon.