Matt g.

San Antonio Texas, Mexico

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Currency Trading

“Not ad free like the plan is advertised as”

3/5/24

All of the paid plans are advertised as having "no ads". Yet a pop up appeared on my screen that was promoting upgrading my plan, and required my interaction in order to close. Clearly fits the legal definition of what an advertisement is, but the official rep apparently doesn't think so. I even made an official support ticket about this and received a similar canned response. The audacity that this company has to repeatedly lie like this should really tell you that they don't respect customers. On several occasions they have removed my reddit posts for complaining about this, and even set up some kind of post screener to automatically delete posts mentioning this issue. If they are so hellbent on running promotions like this to paid users, then at least mention that on the plan selection page. Once I am finished with trading I plan on deleting my account and hiring a lawyer so they can have a field day on this company. This is just one violation that they are trying to sweep under the rug.

Tip for consumers:
I have made several dozen support tickets I since I created my account 7 years ago and every single one was replied by someone named James B. I find it hard to believe that just one person handles customer support for an entire company with over 500 employees on Linkedin that claims to have tens of millions of users. This is likely a pseudonym because it's impossible for only one person to handle that many requests. They don't even use real names for their customer support.

Products used:
Plus